Privacy Policy
At Resort Guides (resort-guides.com), we are committed to safeguarding your privacy and protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations. Our approach is both privacy-first and compliant with international data protection standards.
1. Commitment to Privacy and Data Protection
We are dedicated to ensuring that your personal information is handled responsibly and transparently. We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. Our goal is to provide you with a secure, trustworthy experience when using resort-guides.com.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and account holders accessing or using resort-guides.com. Resort Guides acts as the “data controller” for personal data collected directly from individuals through the website and its associated services. If you have any questions or requests concerning this Policy or your personal data, you may contact us at [email protected].
3. Categories of Personal Data Processed
We collect and process various categories of personal data for the purpose of providing our services, engaging with users, and improving site functionality. These include:
a. Usage Data:
We collect information about user interactions with resort-guides.com including IP addresses, browser type, pages visited, timestamps, session duration, and referring URLs.
b. Account Data:
When you create an account, we may collect your full name, billing/shipping address, email address, and telephone number.
c. Profile Data:
We may process data reflecting preferences, past resort bookings, activity history, reviews, and user behavior for personalized experiences.
d. Communication Data:
This includes information collected via customer support interactions, contact forms, live chat history, and correspondence with our team.
e. Technical Data:
We process device identifiers, operating system types, language settings, network information, and other relevant system configurations used to access the website.
f. Transaction Data:
This pertains to purchases made through resort-guides.com, including payment method details (processed through third parties), transaction history, order confirmations, and delivery records.
g. Preference Data:
This includes information about your communication preferences, marketing opt-ins, favorite destinations, and selected interests.
4. Legal Bases for Processing Personal Data
In accordance with the GDPR, we process your personal data only on valid legal grounds, including:
– Consent: Where you provide explicit consent, such as subscribing to newsletters or accepting marketing communications.
– Contractual Necessity: Where data is required to fulfill a transaction or provide a requested service.
– Legitimate Interests: For purposes such as analytics, marketing optimization, fraud detection, or improving user experience, where these uses do not override your fundamental rights.
– Legal Obligations: Where compliance with applicable law or regulatory requirements necessitates data processing.
5. Your Rights
In accordance with your rights under the GDPR and CCPA, you may exercise the following regarding your personal information:
– Right of Access: Request access to copies of your personal data held by resort-guides.com.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request the deletion of your information where legally permissible.
– Right to Restriction: Request limitations on the processing of your data in certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
– Right to Object & Opt-Out: In certain cases, object to our processing of your information, such as for direct marketing.
– Non-Discrimination: California residents are entitled to equal service and price regardless of exercising their privacy rights.
To exercise your rights, please email us at [email protected].
6. Security Measures
We take data security seriously. Resort-guides.com implements a range of safeguards designed to protect your personal data, including but not limited to:
– Industry-standard encryption protocols for data transmission and storage
– Role-based access controls and secure authentication
– Firewalls, intrusion detection, and monitoring systems
– Staff training on data handling, confidentiality, and compliance
– Regular security audits and data backups
7. International Transfers
We operate globally and may transfer personal information to jurisdictions outside your residence, including to service providers in countries without equivalent data protection laws. In such cases, we use contracts incorporating Standard Contractual Clauses (SCCs), binding corporate rules, or similar frameworks recognized under GDPR to ensure appropriate safeguards.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy. Retention periods may vary based on the type of information:
– Usage Data: Retained for up to 12 months for analytics
– Account and Profile Data: Retained for the life of your account and up to 90 days after closure
– Transaction Data: Retained for up to 7 years for legal and financial compliance
– Communication and Support Data: Retained for 24 months to fulfill ongoing support obligations
– Marketing and Preference Data: Retained until consent is withdrawn or a maximum of 2 years after inactivity
Data may be retained longer where required by law or pending legal proceedings.
9. Cookie Policy
Resort-guides.com uses cookies and similar technologies to improve user experience, analyze site usage, and support marketing activities. Our cookies fall into the following categories:
– Essential Cookies: Enable core site functionality such as user authentication and preferences.
– Functional Cookies: Support personalization features and saved settings.
– Analytics Cookies: Collect aggregated data on site usage to help us enhance performance.
– Performance Cookies: Monitor service stability, load times, and page responsiveness.
10. Cookie Management and GDPR/CCPA Compliance
By using resort-guides.com, you consent to the placement of cookies on your device as described. Users can manage cookie preferences anytime through browser settings or through any cookie consent mechanisms presented on the site. Under GDPR and CCPA, you have the right to opt-out of non-essential cookies and tracking technologies.
11. Special Protections for Children Under 13
We do not knowingly collect or process the personal information of children under the age of 13. If we become aware that a user is under 13, we will delete the related data promptly. Parents or legal guardians who have concerns are encouraged to contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technologies. Where appropriate, users will be notified of material changes via email or banners on the website. Continued use of resort-guides.com following updates constitutes acceptance of the revised policy.
13. Contact Information
If you have any questions regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
We remain fully committed to transparency, user trust, and compliance with global privacy regulations. Your privacy is our priority.