Privacy Policy
Resort Guides (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security and integrity of your personal data. This Privacy Policy outlines the manner in which we collect, use, disclose, and safeguard your personal information when you visit our website (resort-guides.com), interact with our services, or otherwise engage with us. We are dedicated to maintaining your trust and adhering to the highest standards of data protection, in compliance with applicable privacy regulations such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
1. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of resort-guides.com and covers the collection and processing activities performed by us as the data controller. As the data controller, we determine the purposes and means by which your personal information is processed.
2. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data:
Information such as your browser type and version, IP address, access times, pages viewed, referring URLs, and session metadata is collected to analyze user behavior and improve website functionality.
b. Account Data:
Personal details including your full name, billing address, shipping address, telephone number, and email address gathered when registering an account or making a purchase.
c. Profile Data:
This includes data related to your preferences, booking or product history, interaction with content, selected resort preferences, and participation in promotions or surveys.
d. Communication Data:
Includes details from your interactions such as support tickets, queries sent via our contact forms, emails, chat logs, and customer service communications.
e. Technical Data:
Data about your devices and operating systems, including device identifiers, hardware model, screen resolution, mobile network information, and browser configurations.
f. Transaction Data:
Payment method information (processed via secure third-party gateways), order details, transaction timestamps, and delivery or booking confirmations.
g. Preference Data:
Marketing and communication preferences, selections related to newsletters, and expressed interests in our services or destination offerings.
3. Legal Bases for Processing Personal Data
We rely on the following legal bases as permitted under applicable law:
– Contract Performance: When processing is necessary to fulfill a contract with you, such as processing orders or customer support.
– Legitimate Interests: To improve services, conduct analytics, prevent fraud, and maintain website security.
– Consent: When you provide clear and affirmative consent, such as for receiving marketing communications.
– Legal Obligation: Where processing is necessary to comply with statutory duties.
4. Your Rights
As a data subject under the GDPR and/or CCPA, you have the following rights:
– Right of Access: You may request information on the personal data we hold about you.
– Right to Rectification: You can correct or update inaccurate or incomplete personal information.
– Right to Erasure: Also known as the “right to be forgotten,” you can request deletion of your data, under certain conditions.
– Right to Restrict Processing: You may request that we limit the processing of your information in certain scenarios.
– Right to Data Portability: You can ask to receive your data in a commonly used format for transmission to another data controller.
To exercise any of these rights, please contact us at [email protected].
5. Security Measures
We implement a range of technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These include but are not limited to:
– SSL encryption for data in transit
– Access control procedures and identity verification
– Secure offsite backups and data redundancy
– Staff privacy training and accountability protocols
6. International Transfers
We may transfer personal data to jurisdictions outside your country of residence. Where such transfers occur, they are conducted using legally approved mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs), or by transferring to countries that are recognized as providing adequate data protection by relevant authorities.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. Retention periods vary by data type:
– Usage and Technical Data: Up to 12 months
– Account and Profile Data: While the account remains active and for a maximum of 7 years thereafter
– Transaction and Communication Data: Retained for up to 7 years for compliance and audit purposes
– Marketing Preference Data: Until consent is withdrawn or after 2 years of inactivity
8. Cookie Policy
Our website uses cookies and other tracking technologies to enhance your browsing experience. These are categorized as follows:
– Essential Cookies: Required for basic functionality and security
– Functional Cookies: Enable enhanced website features, such as remembering preferences
– Performance Cookies: Collect anonymized data for statistical analysis
– Analytics Cookies: Provide insight into how users interact with the site, used to optimize content and design
9. Cookie Management and Compliance
In compliance with GDPR and CCPA, we offer cookie consent mechanisms and preference settings. When you first visit resort-guides.com, you will be prompted to manage your cookie settings. You may accept all cookies, reject non-essential ones, or customize your selections.
You may also change cookie settings at any time via your browser or by accessing our on-site cookie manager.
10. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If we learn that a child has provided us personal information without verifiable parental consent, we will delete such data promptly. Parents or legal guardians who believe we have collected information from a minor may contact us at [email protected].
11. Policy Updates
We reserve the right to revise this Privacy Policy in response to changes in legal, regulatory, or operational requirements. Any significant changes will be communicated via our website or directly where appropriate. Continued use of resort-guides.com indicates your agreement to any updated terms.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or how your personal data is processed, please contact us via:
Email: [email protected]
We are committed to ensuring privacy compliance and transparency. You are encouraged to reach out regarding any privacy-related matters or to exercise your data rights.